Refund policy
CANCELLATİON and RETURN
Below is a list of all details regarding customer rights and our Cancellation & Return policies.
To CANCEL your order, please email our customer service team at myshoeworlddirect@gmail.com before the order has been dispatched. If your order has already been dispatched; then, unfortunately we won't be able to stop the parcel throughout transit and you would be required to return the order.
Please take reasonable care of the goods once received. Customers are to be made aware that we are entitled to deduct an amount from the refund that will be issued to reflect any loss in value of the goods supplied.
If you have any questions regarding this matter, please email us at myshoeworlddirect@gmail.com
Our RETURN Policy
This returns policy applies to all our customers world wide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable.
- The returned product must be unused, in its original packaging, with any labels still attached,
- It must be in a condition enabling us to sell the product as new
- The return/exchange costs are accepted by the buyer.
- You must comply with the returns procedure set out above.
PS: Please DO NOT not send/return your package back, without contacting us at myshoeworlddirect@gmail.com
SALE and Discounted items policy
Please be aware that any items purchased in a SALE can not be returned for a refund as they are subject to clearance.
Also, we do not provide any refunds for items bought with discount.
Refunds will not be provided to the customer for any sale items.
Further details on Returns
You will be responsible for paying postage costs for the return parcel.A refund can not be processed until we receive the order back to us.
A tracking number must be provided for return items.
Exclusions
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
We have 30 days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.please note Return postage fee paid by customers.
To start a return, you can contact us at myshoeworlddirect@gmail.com Please note that returns will need to be sent to the following address:
myshoeworlddirect
28 The Demesne Carryduff
BT8 8GU
Belfast,Northern Ireland
You can always contact us for any return question at myshoeworlddirect@gmail.com
European Union 14 days cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at myshoeworlddirect@gmail.com